Prakash Sachan, Customer Experience Executive, Journals
“Prakash has been an active member of the journals and online resources team ever since he joined T&F Group. His customer focused approach helped both sales team and external customers. Prakash has contributed in launching, specialized usage training sessions both on-site and off-site aimed at increasing product awareness and usage of our digital resources.. All these sessions were engaging, and useful for end users of T&F’s resources. Prakash is working closely with sales team, helping them with usage building denials data on regular basis. Which is helping sales to gain new customers and sustain existing users. At Bangladesh, he worked with various universities to get recommendations for our Archives; he had also helped in guiding the universities in India for selecting TandF as library resource for the ESS consortium. As inside sales and customer experience executive, his job is to keep the customer engaged and user aware of TandF digital products and enhancements.”
- Onkar Verma, Manager, Customer Service and Sales Support, Journals
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